Key Account Manager Acceptance network

Monizze is a leading provider of electronic meal vouchers, eco-vouchers, gift cards, and innovative platforms within HR services. With a focus on delivering comprehensive solutions to businesses, we are expanding our presence and adding a new role within the company. We are seeking a Key Account Manager to strengthen and grow our acceptance network.

Your mission?

As Key Account Manager Acceptance network at Monizze you will be responsible for strategically managing the relationship with key retail customers with the aim to grow our acceptance network, increase revenues, identify and close up/cross selling opportunities, and optimize visibility. ​ Reporting to the Head of Account Management and Acceptance network, you will play a crucial role in ensuring the overall success of the affiliation business unit. You will work closely with the affiliation sales team and other stakeholders to cultivate strong relationships, drive customer satisfaction, and maximize revenue opportunities.

Your responsibilities?

1. Customer Success Strategy and Planning: ​

• Collaborate with the Head of Account Management and Affiliation to develop and implement a comprehensive customer success strategy aligned with organizational goals. ​
• Develop and execute strategic plans to increase visibility, revenues, and up-cross selling opportunities with key retail customers.
• Work closely with the marketing team to develop effective campaigns and promotional activities targeted towards key customers. ​

2. Relationship Management:

• Be the Monizze/customer advocate and primary point of contact, building and maintaining strong relationships. ​
• Develop and implement customer engagement strategies to drive customer satisfaction and maximize revenue opportunities. ​
• Identify and pursue up-cross selling opportunities with key customers.

3. Performance Analysis and Reporting: ​

• Utilise data and reporting tools to track and measure the performance of key retail customers.
• Be the ear and mouth of the market and provide regular reports to the Commercial leadership team highlighting achievements, market trends, challenges, and best practices. ​

Your skills?

• Bachelor's degree in Business, Marketing, or a related field. ​
• Proven experience in customer success, sales, and business development, with a track record of success in payment acceptance or related industries. ​
• Bilingual FR, NL is a minimum. ​
• Strong understanding of the retail and point of sale industry and knowledge of the payment industry. ​
• Excellent communication, negotiation, and interpersonal skills. ​
• Proactive go-getter mentality with a strong drive for success.
• Born communicator with the ability to effectively convey ideas and build relationships.